1. General Terms & Conditions
These Terms & Conditions Yono Games Applicable to use of the platform. Yono Games is an internationally licensed online gaming platform serving players from Bangladesh and other countries. These terms apply as soon as you browse the website, create an account, or participate in any game.
Yono Games reserves the right to update these Terms & Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend checking this page regularly.
1.1 Purpose of the Platform
Yono Games is an entertainment-focused online gaming platform offering Live Casino, slots, Sports Betting, and more. The platform is designed for entertainment purposes only and is not a guaranteed source of income.
1.2 Applicable Laws
Yono Games operates under international gaming regulations. Users are solely responsible for complying with the laws applicable in their own country. Yono Games may not be used from any jurisdiction where online gaming is prohibited by law.
2. Account Registration & Verification
The following conditions must be met to register an account on Yono Games. All information provided during registration must be accurate, complete, and up to date. Accounts created using false information may be terminated at any time.
- You must be 18 years of age or older to register.
- A maximum of one account is permitted per person.
- Only one account may be registered per mobile number or email address.
- Users are solely responsible for keeping their account password confidential.
- Transferring or renting your account to a third party is strictly prohibited.
2.1 KYC Verification Process
Yono Games follows a KYC (Know Your Customer) process to ensure secure payments. Identity verification is mandatory before your first withdrawal or for transactions above a certain amount.
Any one of the following documents is required for KYC:
- National ID Card (NID) — clear photos of both sides
- Photo of the first page of your passport
- Driving License (issued by a government authority)
KYC verification is usually completed within 24 hours. In complex cases, it may take up to 72 hours. Withdrawals may be on hold while verification is in progress.
3. Deposits & Withdrawals
Yono Games supports bKash and Nagad, Bangladesh's most popular mobile banking services. All deposits and withdrawals are processed through fully encrypted channels.
3.1 Deposit Rules
- Minimum deposit amount is BDT 200.
- Deposits are usually credited to your account within 2–5 minutes.
- Deposits must be made from a payment account registered in your own name.
- Third-party deposits are strictly prohibited and may result in funds not being returned.
- Your daily maximum deposit limit is determined by your account tier.
3.2 Withdrawal Rules
- Minimum withdrawal amount is BDT 500.
- After successful KYC verification, withdrawal requests are typically processed within 15–30 minutes.
- Withdrawals can only be made to the same payment method used for the original deposit.
- Wagering requirements must be completed before bonus funds can be withdrawn.
- Yono Games reserves the right to hold withdrawals and request additional information in cases of suspicious transactions.
4. Bonus & Promotion Terms
Yono Games offers a variety of bonuses and promotions, each with its own terms and conditions. Please read the full details of any offer carefully before claiming it.
4.1 General Bonus Policy
- Accepting any bonus is entirely optional. You are free to play without claiming one.
- Withdrawing while a bonus is active may result in the bonus and any associated winnings being cancelled.
- The same bonus offer cannot be used more than once.
- Yono Games reserves the right to modify or cancel any bonus offer at any time.
- If a player is found abusing the bonus system, their account may be terminated.
4.2 Wagering Requirements
Wagering requirements mean you must place a specified amount in bets before withdrawing bonus funds. For example, a bonus of 100 BDT with a 20x wagering requirement means you must wager a total of 2000 BDT.
- Not all games contribute equally toward wagering requirements — slots count 100%, while Live Casino games typically count 10–20%.
- Each bonus has a fixed deadline to complete its wagering requirement. Any bonus with an unmet wagering requirement will be cancelled once the deadline passes.
- There may be a cap on the maximum amount you can withdraw from bonus winnings.
5. Gaming Rules
All games on Yono Games are conducted fairly and transparently. Our game engine uses internationally certified RNG technology, and third-party auditors regularly verify the fairness of our games.
5.1 Prohibited Activities
The following activities are strictly prohibited on Yono Games:
- Playing games using software bots or automated systems.
- Exploiting bugs or vulnerabilities in the game system.
- Colluding or pre-arranging game outcomes with other players.
- Using the platform for money laundering or as a channel for illegal funds.
- Threatening or harassing other players.
- Using a false identity or forged documents.
5.2 Technical Issues
Yono Games is not liable for disconnections or technical errors that occur during gameplay. However, if a player suffers a loss due to a fault on our end, we will investigate and endeavor to provide a resolution. Please notify the support team immediately if an issue arises.
6. Responsible Gaming
Yono Games believes gaming is entertainment — not a way to earn money. We want every player to enjoy gaming in a healthy, responsible way.
We provide the following tools:
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Session Limits: Set a time limit for how long you play in a single session.
- Loss Limit: Your session will automatically end if your losses exceed a set amount.
- Self-Exclusion: Temporarily or permanently close your account for a specified period.
- Reality Check: You will receive reminders at set intervals showing how long you have been playing.
If you feel that gaming is affecting your daily life, please contact our support team or Responsible Gaming Visit the page.
7. Privacy & Data Protection
Yono Games takes the privacy of your personal information very seriously. Details provided during registration are used solely for account management, KYC verification, and payment processing. We never sell your information to third parties. For more details, please refer to our Privacy Policy Read.
8. Account Closure & Penalties
Yono Games reserves the right to temporarily or permanently close an account for any of the following reasons:
- Violating any provision of these Terms & Conditions.
- Using a false identity or forged documents.
- Operating multiple accounts.
- Misuse of the bonus system.
- Engaging in suspicious or illegal financial transactions.
- Account has been inactive for an extended period (12 months).
Before closing an account, Yono Games will endeavor to notify the user in question. However, in cases of serious violations, the account may be closed without prior notice.
8.1 Closing Your Account
Any user may close their own account at any time. Once a self-exclusion request is submitted, the account will be deactivated within the specified timeframe. You will be given the opportunity to withdraw any remaining balance; however, any bonus funds will be cancelled.
9. Disclaimers & Limitations
The Yono Games platform is provided on an "as is" basis. While we strive to maintain uninterrupted service, technical disruptions may occur. Yono Games accepts limited liability in such circumstances.
Yono Games is not responsible for wins or losses in any game. Game outcomes are determined entirely by RNG technology and are not controlled by any party.
10. Contact & Complaints
If you have any questions or complaints about these Terms & Conditions, please contact our support team. We provide assistance 24/7.
- Email: [email protected]
- Live Chat: From the button at the bottom right of the website
- Support Hours: 24 hours a day, 7 days a week
Our team will provide an initial response within 48 hours of receiving a complaint and will work to resolve it within 7 business days.