1. Introduction
Welcome to Yono Games. This Privacy Policy explains how Yono Games (referred to herein as "we", "us", or "the platform") collects, uses, stores, and protects your personal information. By using our website, you agree to this Privacy Policy.
Yono Games believes your privacy is a fundamental right. As a responsible gaming platform, we maintain the highest standards of data protection. This policy is fully transparent — there is nothing hidden about how we use your information.
2. What information we collect
Yono Games only collects information that is necessary to operate the platform, meet legal obligations, and deliver the best experience to you. We never collect data we don't need.
2.1 Information provided at registration
- Full Name: For account identity verification and KYC.
- Date of Birth: To verify age eligibility (18+).
- Mobile Number: For OTP verification and sending important notifications.
- Email Address: For account confirmation and communication.
- National ID Number: For KYC verification and legal compliance.
- Bank / Mobile Banking Details: For payment processing.
2.2 Automatically collected information
- IP Address: For security monitoring and fraud prevention.
- Device Information: Operating system, browser, screen resolution.
- Usage Patterns: Which games you played, for how long, and which pages you visited.
- Cookie & Tracking Data: For session management and improving user experience.
2.3 Documents for KYC verification
Before processing a withdrawal, Yono Games may request the following documents to verify your identity:
- Scanned copy of National ID (NID) or passport
- Selfie or live photo (optional)
- Bank statement or proof of mobile banking transactions
| Data Type | Purpose of collection | Retention period |
|---|---|---|
| Personal Identity | Account & KYC | 5 years |
| Payment Information | Financial Transactions | 7 years (legal) |
| Gaming History | Dispute Resolution | 3 years |
| Log Files & IP | Security | 1 year |
| Cookie Data | Session management | 30 days |
3. How information is used
Yono Games uses the information it collects solely for specific, legitimate purposes. The use of each type of data is clearly defined:
- Account creation and management: Keeping your profile active and delivering a personalized experience.
- Payment Processing: Processing deposits and withdrawals securely.
- Security & Fraud Prevention: Detecting suspicious activity and preventing multiple accounts.
- Legal Obligations: Compliance with AML (Anti-Money Laundering) and KYC regulations.
- Customer Support: Resolving your questions and issues promptly.
- Platform Improvement: Analyzing usage patterns to improve your gaming experience.
- Promotional Communications: Sending you bonus and promotional offers with your consent.
4. Data sharing policy
Yono Games never sells or rents your personal information to third parties. However, there are limited circumstances where data may be shared:
4.1 Payment service providers
Only the data necessary to process transactions is shared with bKash, Nagad, or other approved payment gateways. These partners adhere to the same strict privacy standards we do.
4.2 Legal authorities
Data may be disclosed in response to a court order, government directive, or lawful request from a law enforcement agency. Where possible, you will be notified in advance.
4.3 Technology partners
A strictly limited amount of data may be shared with game software providers, cloud hosting services, and cybersecurity firms. All such partners are bound by strict non-disclosure agreements (NDAs).
5. Data protection measures
Yono Games uses industry-leading security measures to keep your data safe:
- 256-bit SSL/TLS encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall & DDoS Protection: Protecting servers from cyberattacks.
- Regular Security Audits: Regular audits conducted by independent third-party experts.
- Restricted access: Only authorized personnel have access to personal information.
- Encrypted Database: Stored data is also covered by encryption.
6. Cookie policy
Yono Games uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
Cookie Types
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To collect platform usage statistics (requires your consent).
- Marketing Cookies: To show relevant promotions (you can opt out at any time).
You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect some features of the site.
7. Your rights
As a Yono Games account holder, you have full control over your own data:
- Right to Access: You can find out what information we hold about you.
- Right to rectification: You can update any incorrect or outdated information.
- Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
- Right to Restrict Processing: You can restrict how your data is used for specific purposes.
- Right to Data Portability: You can receive your data in a machine-readable format.
- Right to Object: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact our support team. We aim to respond within 30 days.
8. Protection of minors
Yono Games strictly prohibits accounts for anyone under 18. If we discover that a minor has created an account, it will be closed immediately and all associated data will be permanently deleted.
If you believe someone you know who is underage is using Yono Games, please notify our support team immediately.
9. Policy changes
Yono Games may update this Privacy Policy from time to time. You will be notified of any significant changes via your registered email or an in-app notification . Continued use of the platform after any changes constitutes your acceptance of the updated policy.
The date of the most recent update is always shown at the top of this page. You may contact our support team to request a previous version.
10. Contact
Contact us for any privacy-related questions, requests, or complaints. Our data protection team aims to respond within 24 hours.
Response time: Usually within 24–48 hours